Effective Date: June 9, 2026
Last Updated: June 18, 2026
Chattanooga Skin and Cancer Clinic (“CSCC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (chattskinandcancer.com), use our services, or communicate with us by phone, email, or text message.
By using our website or providing your information to us, you agree to the practices described in this policy.
What Information We Collect
Information You Provide Directly
When you contact us, request an appointment, fill out a form, or opt in to receive text messages, we may collect:
- Your name
- Phone number (including mobile number)
- Email address
- Mailing or service address
- Date of birth
- Reason for visit or service inquiry
- Preferred office location
- Insurance information (if provided)
- Any other information you choose to share
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or source
- Device type (desktop, mobile, tablet)
We may use cookies, analytics tools (such as Google Analytics), and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and appointment requests
- Schedule and confirm appointments at our Chattanooga, Cleveland, and Kimball offices
- Send appointment reminders, confirmations, and follow-ups
- Communicate with you via phone, email, or text message about your care or services
- Send service-related updates, promotions, or seasonal skincare reminders (with your consent)
- Improve our website, content, and patient experience
- Comply with legal obligations
SMS Opt-In and Text Messaging
When you provide your mobile phone number and consent to receive text messages from Chattanooga Skin and Cancer Clinic, you are opting in to our SMS messaging program. We may send you text messages related to:
- Appointment confirmations and reminders
- Scheduling updates and follow-ups
- Missed call notifications
- General office communications
- Promotional offers and seasonal skincare reminders (if you have opted in to marketing messages)
Your Consent
Your SMS consent and phone number information will not be shared with or sold to third parties or affiliates for their own marketing purposes. This applies to all SMS opt-in data and consent information collected through our website, forms, or any other method.
How to Opt In
You may opt in to receive text messages by:
- Submitting a form on our website (chattskinandcancer.com/contact) that includes SMS consent checkboxes
- Providing your mobile number and verbal or written consent during an office visit, phone call, or other interaction with our staff
How to Opt Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from CSCC unless you opt in again.
Help
For assistance with our SMS program, reply HELP to any message or contact our office at 423-899-2700.
Message Frequency and Rates
Message frequency varies depending on appointment activity and the communications you have opted into. Standard message and data rates may apply depending on your mobile carrier and plan. CSCC is not responsible for any charges from your carrier.
Carrier Disclaimer
Carriers (including but not limited to AT&T, Verizon, T-Mobile, and Sprint) are not liable for delayed or undelivered messages.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, managing communications, or delivering services (such as appointment scheduling platforms and SMS messaging providers). These providers are contractually required to protect your information and use it only for the purposes we specify.
- Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process (such as a subpoena, court order, or government request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our practice, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties if you provide explicit consent to do so.
Patient Privacy and HIPAA
This Privacy Policy governs information collected through our website, contact forms, and SMS messaging program. It does not replace or modify our HIPAA Notice of Privacy Practices, which governs how we handle Protected Health Information (PHI) collected in the course of providing medical treatment.
Our SMS messaging program is used for general scheduling and service communications and is not intended for transmitting Protected Health Information. For full details about how we handle your health information, please review our HIPAA Notice of Privacy Practices, available at our office locations and on our website.
Data Security
We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and text messaging services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at 423-899-2700.
Third-Party Links
Our website may contain links to third-party websites or services for your convenience. CSCC does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party links is at your own risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or SMS messaging program after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Chattanooga Skin and Cancer Clinic 6061 Shallowford Road Chattanooga, Tennessee 37421
Phone: 423-899-2700 Billing Department: 423-894-2234
Additional Locations:
- 3891 Adkisson Drive, Cleveland, Tennessee 37312 (Phone: 423-479-8648)
- 400 Dixie Lee Center Rd, Ste. C, Kimball, Tennessee 37347 (Phone: 423-815-9975)